Refund policy

We have a 30-day return policy for eligible physical products, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@flipmyscript.ca. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@flipmyscript.ca.

Due to the nature of digital products, purchases of downloadable PDF workbooks are final sale and are not eligible for return, exchange, or refund once the digital file has been delivered or accessed, except where required by applicable law. If you experience a technical issue with your download or receive the wrong file, please contact us at hello@flipmyscript.ca so we can help resolve the issue.

Damages and issues

For physical products, please inspect your order upon receipt and contact us promptly if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Digital products are non-returnable as described above. We also cannot accept returns on gift cards or final-sale items. Please contact us at hello@flipmyscript.ca if you have questions about whether an item is eligible for return.

Exchanges

Digital products cannot be exchanged once delivered or accessed. For eligible physical products, please contact us at hello@flipmyscript.ca before returning an item. If an exchange is approved, we will provide instructions for the next steps.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
For eligible physical product returns, we will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@flipmyscript.ca.